Commercial | Consumer Contracts
There have been many changes to consumer law in recent years, with the rules becoming more numerous and stringent, as well as modernised to reflect the fact that sales to consumers include digital content and services as well as physical products. Through the emergence of "Big Data" and the widespread collection of personal information through smartphone apps, privacy issues are also coming under increasing scrutiny.
Compliance with the current rules is important to ensure that your customer contracts are enforceable, to avoid regulatory investigation and penalties, to build up loyalty and trust in your brand, and to protect your reputation.
Our expert team can help you address the compliance, customer relations and commercial issues associated with selling to consumers.
Our expertise
We work with a wide range of clients that sell to consumers, be it physical products, bespoke services or digital content. We prepare consumer contracts such as terms of sale and privacy and cookies policies, and advise on:
- distance-selling rules
- data protection/privacy law
- transparency requirements
- direct marketing
- consumer credit
Our experience
We have prepared customer terms and advised on consumer law issues for a variety of businesses, including those selling:
- furniture
- handmade bicycles
- online publications
- activity holidays
- hotels and restaurants
- toys and games
- musical instruments
- luxury goods
- tracking devices
- medical devices
- pawnbroking services
- safe-deposit-box services
- estate agent services
- international medical and emergency response team services
Related Expertise
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News & Insights
Final part 6 of Sharon Zachariah, Commercial, Technology and Data Protection Partner series sharing tips on commercial contracts and why you should not do it yourself!
Part 5 of Sharon Zachariah, Commercial, Technology and Data Protection Partner 6 week series sharing tips on commercial contracts and why you should not do it yourself!
Part 4 of Sharon Zachariah, Commercial, Technology and Data Protection Partner 6 week series sharing tips on commercial contracts and why you should not do it yourself!
Part 3 of Sharon Zachariah, Commercial, Technology and Data Protection Partner 6 week series sharing tips on commercial contracts and why you should not do it yourself!
Last week, Sharon Zachariah, Commercial, Technology and Data Protection Partner launched a 6 week series sharing tips on commercial contracts and why you should not do it yourself!
Our Consultants examine these new requirements and offer insights into effective ESG strategies.
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The enhancement of e-commerce is one of the important policy issues within the European Union. This guide examines the laws covering e-commerce across multiple jurisdictions including the options to resolve disputes should they arise.